Return, Exchange and Warranty Policy - Saadkom Communications Store
At Saadcom Communications, we strive to provide a safe and reliable shopping experience. That's why we've developed a clear and flexible return, exchange, and warranty policy that gives you confidence and comfort when dealing with us.
First: Return and Exchange Policy 1. Time Frame
- The customer has the right to return the product within 14 days from the date of purchase.
- Replacement is available during the warranty period specified for each product, subject to approved conditions.
2. General Conditions
- The product must be in its original condition , with original packaging, all accessories and invoices.
- In the event of purchasing a package , all of the products comprising it must be returned in the same original condition.
- If the reason for the return or exchange is not due to an error by the store or shipping company , the customer bears the shipping costs.
3. Terms for Technical Products
- Opened products cannot be returned or exchanged unless they have a manufacturing defect .
- The application will not be accepted in the following cases:
- Misuse, breakage, or damage.
- Operating in ways not recommended or using incompatible accessories.
- Expose the product to water or moisture if it is not designed for that purpose.
4. Products that are not returnable or exchangeable
- Electronic devices such as: mobile phones, tablets, laptops.
- Apple products, e-vouchers, cards and gifts.
5. Return and exchange mechanism
You can submit your application via:
- Visit the nearest branch.
- Contact us via WhatsApp : 0504775848
- Email: [email protected]
- The amount will be refunded using the same payment method within 1-7 business days of issuing the return policy.
Second: Warranty Policy
1. Warranty Scope
- The warranty covers manufacturing defects only , and does not include:
- Misuse.
- break or cut
- Carrying out maintenance outside authorized service centers.
- Using incompatible accessories.
- Products offered as gifts are covered by the agent's warranty only.
2. Guarantee mechanism
- If the product is defective, it will be repaired or replaced if it is beyond repair.
- If the product is found to be defective or misused, it will be returned to the customer at their own expense.
3. Fair Use Policy
- When replacing a product with a new one, 5% of its original value will be deducted monthly , up to a maximum of 80% of the total value.
4. Unavailable Products
- If the product to be replaced is not available, the customer will be contacted to select a suitable alternative.
5. Examination duration
- The inspection process takes 7-14 business days from the date of receipt of the product.
Third: Additional instructions
- Saadcom Telecom reserves the right to cancel any order in the event of a pricing error or stock shortage, and to refund the customer.
- All policies are subject to change without prior notice.
To contact us:
Saadcom Communications - Your trust and comfort are always our priority.