Notification and Shipping Policy - Saadcom Communications
Post-order confirmation stage: Once the purchase process is completed through Saadkom Communications Store, the following will be sent:
- Text message: Contains order confirmation.
- Electronic invoice: sent via email showing all order details.
Shipment preparation stage
After the order is processed by our shipping team:
- Shipment Notification: Sending the shipment tracking number via text message and email, enabling the customer to track the shipment status directly with the selected shipping company.
- Shipping Company Notification: Upon receipt of the shipment from the shipping company, a message is sent to confirm the customer's location or the nearest branch for collection.
Shipping and delivery time
- Domestic shipping (within the Kingdom): 1 to 3 business days on average, excluding remote areas or areas not served by shipping company branches.
- International shipping: 5 to 8 business days, depending on the policies of the selected shipping company.
Procedures in case of delay
- If the delivery time exceeds 3 business days for domestic orders, the customer can check the shipment status through his account in the store.
- He can also contact the customer service team to expedite the process.
Delivery and delivery services
- Delivery to registered address: directly to home or work.
- Remote or unserved areas: The customer may be asked to pick up the shipment from the nearest branch of the shipping company.
Shipment tracking services
- Aramex: Track Shipment
- SMSA: Track your shipment or via SMSA Assistant on WhatsApp.
- Redbox: Track shipment – Your shipment is deposited in Redbox lockers within 1–3 business days with weekly service to remote areas.
In case of error or delay
If there is any delay, error, or loss of shipment, please contact our customer service team directly to address the issue.
Contact us
Website: https://saadkom.com/
WhatsApp: 504775848
Email: [email protected]
